Thank you for choosing Nature Air
AIRPORT CHECK IN
- Check in is 60 minutes prior to scheduled departure for domestic flights. This rule applies to Pavas and Liberia Airports.
- Check in is 90 minutes prior to scheduled departure for international flights.
- Domestic flights are closed 20 minutes before departure, International 30 minutes before departure. To all passengers not timely checked in, will not be boarded on the aircraft.
- Nature Air is located in Pavas Airport, 4 miles from the downtown and 9 miles from Juan Santamaria Intl Airport.
- Photo ID must be presented at all airports to guarantee boarding.
BAGGAGE POLICY.
NON REFUNDABLE POLICY
- All tickets are non-refundable.
CHANGE OF DATE AND FLIGHT POLICY
- Changes in reservations are subject to a change fee commensurate with the policies of fare class purchased.
- Changes fee are based per person in reservation.
- Changes are not allowed within 3 hours of departure. Check with reservations at 506 2299 6000 to be informed of space and flight availability.
CHILDREN FARES AND RESTRICTION.
- Infants under 0-24 months sitting in parent’s lap travel free, but are subject to pay taxes and surcharges. When twins or 2 infants under 2 years of age are flying with one adult, one infant will be required to pay an adult fare.
- Children 2 and over are required to purchase and adult fare.
SPECIAL SERVICE.
- All Costa Rican passenger flying international need 6 month valid passport to leave the country and Visa to Bocas del Toro in Panama only valid passport with a minimum of 6 month.
- Wheel Chair is available only in Pavas Airport. Electrical Wheel Chairs are not permitted to travel in Nature Air aircrafts.
ADDITIONAL INFORMATION
- All Fares are subject to taxes, airport services fees and fuel surcharges.
- Please reconfirm your reservation 24 hours before departure time.
- Passengers who are more than 250lbs of physical weight are required to pay 2 airfare seat rates. This is due to, aircraft seat weight capacity, and passenger comfort and safety, this charge should be done at time of booking. Or it will be done at airport on day of departure. 20% discount will apply if confirm thru reservation before date of departure.
- Please visit our website www.natureair.com for further details. Phone (506) 299-6000 Fax (506) 220-0413. Toll free for U.S.A. and Canada 1-800-235-9272..
Customer Solution Center is open for your comments. Please write to customer@natureair.com
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